Customer Testimonials
Excellent customer service.
guy told me i might be out by 7 but got out at 6pm after just arriving at 530 but this was just for oil change
In and out in 45 minutes with no appointment. I was glad.
Great service in the car detail and transportation.
Jose, Morales, thanks for all your help!
They found us our car when others said they had none. When we were met with yawns at several other dealers, Rusty Wallace got to work and found just what we were looking for.
Rusty Wallis is very helpful and efficient. Highly recommend their service department for your Honda service.
He comprado 2 vehiculos alli, la atencion es excelente, los vendedores han ido mas alla de mis expectativas, Jennifer en el area de servicios es muy amable y atenta.
Love my Kia Soul ❤️❤️❤️❤️ Thank you Rusty Wallis for the car fax that you gave me, I was empressed!!! Thanks for doing the maintenance before I even saw the car. Everything is perfect. I will definitely recommend Rusty Wallis to my friends and family !!!!
Professionalism of Eric Collier, the salesman who assisted me
Brian Stevens was my service advisor. He was very knowledgeable. Returned my phone calls. i had bought my car at Chevy dealership and the service was poor. They never returned phone calls. They had my car for 2 days and told me i need to take it to Honda dealership to have my car fixed. Glad they did cause now i found that Rusty is 10 times better service then the Chevy dealership i bought my car at. Thank Brian for helping us out. 😁Brian even looked into my warranty that i bought at the other dealership and got my car fixed ...
very good customer service
We have bought 3 cars from Eric in 3 years, the best salesman at Honda!
I have so far received great service
My adviser was Peter. Tran and he was great! Very professional and knowledgeable! Had the oil changed and transmission fluid changed. Bought the car in Rockwall but my wife refuses to go back there and she works in. Rockwall. ( I’ll be nice and not say anymore about that). Mr. Tran is a true professional in all respects. There service was very reasonable ! And fast! It was washed and ready to go in about a hour! Super dealership! Mr. Wallis your doing something right that’s for sure! ( By the way. Peter. Tran is a keeper and that young man ...
Saw the car I wanted online, they emailed me quickly to say it was available. When we got there Eric was there to greet us. Let me tell you how amazing Eric was, he was patient with us and made the whole experience so wonderful. He wasn't overly pushy with the sales, which we really appreciated. When we were done, and driving away with our new car we were just so happy with the whole experience we could not stop saying how nice Eric was. When we needed to finish up paper work Edwin helped us, and again he ...
Great people ! Service is great! Peter. Tran was my adviser and he deserves a raise!!! Very professional and knowledgeable! No high pressure ! Great fast and excellent service! Mr. Wallis keep up the great work! Mr. Peter Tran deserves a raise he’s very good at what he does! Thanks Freddie. Mahon
I went to pick up my license plates and Jackson from the service department was very helpful in placing them while he was helping a lot of other customers. Thank you Jackson I really appreciate you and I plan to schedule maintenance services in the future.
Very unique.
Great atmosphere. Clean store. Friendly advisors
Had my car towed here for my Honda Care issue. Pamela was beyond helpful(not to mention SO nice) and amazing at communicating what was going on with my vehicle and keeping me updated throughout the process. When my vehicle didn't seem to be in the system yet, she took the time to put it in and make sure all the information needed was thoroughly put it.
You all were very polite and courteous prompt and got the job done was and am very satisfied thank you highly recommend your services to others
Quickly solved my tire pressure monitoring system problem when others had been unable to solve.
Time management was excellent, she did not exceed the time frame which she communicated to me.
Great, prompt service. James was a pleasure to deal with.
You want a car and professional and excellent service go here shout out to manny morales and Mandy Garcia for getting in my vehicle with no problem and very kind and good service definitely recommend them
Great staff
Did everything they could to get me into a car.
They were amazing I got my first car they were very helpful made the process easy and super friendly
Whenever I go in for service, I always receive excellent service. The service professional, Jennifer, was knowledgeable, courteous, and attentive to my needs and questions. She is GREAT!
I came for an oil change- Great place! Quick service, comfortable waiting area! John Bohn was my advisor and did a great job!
With the current marketplace for automobiles the dealership is a little sparse in inventory, but make up for it in customer service and value. Our salesman, Eric Collier, has sold us multiple vehicles and will be one of the biggest reasons we continue to do business at Rusty Wallis Honda.
Would recommend Rusty Wallis Honda and Manny all day! I live out of state and Manny was great to keep the communication going and did everything I asked him to do and not do when prepping my car for pick up. He even picked me up at the airport! Top shelf service and a great guy. Ask for Manny!
It was very pleasant experience from the time I pulled in to the time I pulled out.
Excellent service. Everyone was friendly and professional. They went out of their way to make sure that I was satisfied.
Eric & Alliona we’re very helpful and friendly! We are repeat customers at Rusty Wallace Honda and we couldn’t be happier with the service we have received from the very beginning.
My experience with Rusty Wallis is always good very polite staff I feel right at home.
I am a long time Rusty Wallis customer. I have never had any issues with service, employees, or quality of work. Everyone has always been knowledgeable, helpful, and informative when we have had issues or questions regarding our cars. Thank you!!
Staff was extremely friendly and helpful. I was able to negotiate a payment that was affordable to me .
Chin Lee was a great help. He went above and beyond
The initial online experience was a little rocky. I was hesitant to actually purchase a new car but after working with Chinh Le everything changed. He offered a great experience sharing knowledge about Honda along with the inventory. I’ll be back because of him.
The intial communication with my purchase was a little rocky. When Chinh Le took over the service was perfect.
Service is great! Had a bad experience with American Honda that Rusty Wallace did their best to help me with. All in all I'll definitely be back to shop for my new car
Thank you to Jesse he provided me with the information that I needed for the car I was looking for.
great service! JOB WELDONE
For me didn’t take long I will be back employees where awesome the waiting room was very clean
Peter Tran in service is the man! He made everything easy and his communication was great!
Peter team in service was great. He was efficient, his communication was great, and he was very straightforward….great experience
I found the whole process of buying a new Accord Sport from Rusty Wallis and especially Eric Collier to be exceptional! Every detail was discussed. I am impressed but not surprised at their service. That is why I am and will always be a Rusty Wallis customer!!
Just had a repair done in your service department - the Service manager, Llisha, waited on me and she was both professional and efficient- she gave an estimate on the time of the service and was spot on! Also, the waiting area was super clean and everyone I came in contact with was friendly and helpful.
Service dept is great. Prices for parts are ok. Answering the phone is horrible. Thanks
Always great communication and let me know how long it will take. I’m always happy with the service.
great service by MS JENNIFER HALLMAN!
Very helpful and friendly staff. We found the perfect vehicle for us and the whole process was much faster than we expected!
This is my 3rd time working with Eric and Rusty Wallis to purchase a new vehicle. Eric is very thorough, he always exceeds my expectations. He isn’t just there to make a sale but he makes sure all your needs are met. I always refer my friends and family to him.
These guys are great. They took care of me. And my family. Go check them out.
Friendly and great customer service
I noticed that every part of the service waiting area at Rusty Wallace was beautifully clean and everyone there was friendly and helpful. The best part of my visit was the service area employee that greeted me was very professional, helpful and knowledgeable. Llisha gave me a estimated time of completion and she did not disappoint. I was also pleased with the work and the pleasantly surprised with the cost. We have purchased 3 vehicles from you and use your express area as well as your full service area for our car care. Thank you 🙏
Thanks to the Rusty Wallace service department and service manager Llisha providing me with top-notch service.
Received great Service. Thank you for identifying the issue and fixing it. I am a customer there for around last 3 years .
I've gone to different Honda dealerships in the DFW area and found Rusty Wallis to be the most honest about maintenance for my car. They do an excellent job.
Perfect 👍 Good service and very fast, and happy with the results, im going to come back
First time there for service. I used the express service for a oil change. They were quick and very friendly
Excellent customer service. Was given in depth answers to my questions. Asked for an additional service and without hesitation took care of my request. Will not hesitate to recommend Rusty Wallis car service department.
We are always pleased with Rusty Wallis Service Center. The wait time is usually minimal, and the service advisors are always exceptional. Jamie did a great job making sure all my questions were answered and that my Honda CR-V was well taken care of on my last visit. Rusty Wallis is a great place to purchase a car as well as routinely having it serviced. They kept my last CR-V in tip-top shape for 12years and 210,000 miles. It was still running well when we traded it in.
Mr.Eric Collier Sr. Is a great salesman, he was very kind and made sure we were taken care of ,Thank you Mr. Collier Sr.! From Mary Stewart
As usual the service was great. The detailed precision of assuring the task was completed. Thank you!
Always pleasant, prompt in checking me in, and letting me know exactly what current maintenance needs to be done. Even more, they listen to me and make sure I understand the answer to any question I may have. The waiting area is always clean and neat and it is nice to have coffee and water available.
Great service, I was able to get in and out fairly quickly. My car is running well!
Rusty Wallis service department was a pleasure to work with.
These guys are great
I like your good service and than you John Williams I will recommended you to my friends
Dear Rusty Wallis Honda, I am cousins with the Reyes family and am writing you on their behalf. They all want to thank you for your kind gift. The family lost 2 family members in the explosion that occurred in Garland on August the 14th of this year. The only property Angelica Reyes has is her beloved Honda Civic. She wanted a reliable vehicle and knew that Honda was the way to go. After the explosion the family wanted to protect her priced possession; the blue Honda Civic. Since everything was lost in the fire, the family had no way to ...
Rusty Wallis had great customer service. The associate was friendly. The staff was great and nice attitude.
Always excellent service. The service manager comes through and talks to each client in the waiting room. To me that is excellent service.
Service advisor was great. Think his name was Peter.He answered all my questions and called me when car ready.
Overall we had an AWESOME EXPERIENCE and Thanks to Jesse Baez for his professionalism and kindness and thanks to Manny , as well! I would recommend this dealership to anyone looking for a vehicle! They both went above and beyond our expectations!
Great service and professional staff.
Rusty Wallis Honda strives to form a positive relationship with each customer and to give the highest caliber of service. I genuinely liked everyone I met and dealt with during my car buying experience. My car salesman John Williams was helpful, kind, and extremely knowledgeable about the product that he showed us. I not only bought the CRV that I went to test drive but will be getting all of my service performed there on site in their state of the art Service Dept.
Eric Collier was very attentive went above and beyond to help and why we waited assured we were comfortable. He even went out his way to come on his off day to make sure we were okay I would refer anyone to him. Thanks Eric for all your help and for being so Knowledge .
Rusty Wallis Honda made the entire car buying experience low key, comfortable, and pleasant. Our salesman John could ONLY be described as salt of the earth!
My experience was a very positive one. Everyone was friendly, professional and helpful. I was immediately comfortable from the beginning of the process to the end. I will recommend Rusty Wallis Honda to anyone I know and will be back should I need another car! Bernard was courteous and knowledgeable and I loved working with him!
The service at Rusty Wallace is impeccable. Fast,Courteous, very knowledgeable & willing to work with you on solutions. I’ve never felt in better hands when it comes to my car. Thanks RW team!!!!
I do recommend the sales department. But service…. Been a customer for years now. I've never seen the same people twice in the service department. Today I went and I see two guys working. I was the only one in the bay. This guy helping a lady with a tire. He acted like I wasn't there. Kept walking right pst my car. Never looked at me to tell me, we will be with you in a second. Nothing. The lady he was helping was already gone and he just went right back inside like I wasn't just ...
The attention and service was great! They kept their word on the deal we made. A fantastic experience!
Everything was great!
They have great personal and they assist you really nice, Jesse is a great seller and super friendly!
Great experience. The service manager Nicholas was great. He did a wonderful job explaining everything to me and he was very helpful.
I can't say a whole lot about the dealership, but I can say I would recommend anyone to Ms Carroll. I believe she is doing what she was put on this earth to do, and she's good at it. Good customer service is a thing of the past, so when I receive Great customer service..I recognize it.
Professional, thorough, timely, welcoming, attention to detail; will continue to use them as my maintenance provider
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