Customer Testimonials
I had the pleasure of working with Luciano Hernandez during my car buying experience, and I couldn’t be more pleased. Luciano is incredibly knowledgeable, helpful, and professional. He took the time to understand my needs and guided me through every step of the process with a friendly and patient attitude. His customer service was top-notch, and I truly felt like he had my best interests in mind. If you're looking for a smooth, stress-free car buying experience, I highly recommend working with Luciano!
Fast, reliable service at a good price! I prefer Rusty Wallis Honda over all other Honda dealerships in DFW!
Deborah was very professional and kind when she met me to get my car and info.
I had a great experience at Rusty Wallis. Daniel took very good care of us during the shopping stage and paid great attention to detail.
The salesman was wonderful. Very kind and made the experience exceptional. The finance gentleman was so easy to work with as well. Great staff. Got the car my daughter wanted.
Every member of The Rusty Wallace team exemplifies a level of customer service that reminds me of "the good ole days". Smiles all around, very helpful guidance, and a sense of urgency that puts so many other establishments to shame.
I had an outstanding experience working with Luciano and Edwin at Rusty Wallis Honda purchasing a 2025 Honda Civic Sport Touring Hybrid Hatchback. From start to finish, Luciano and the Rusty Wallis team were honest, attentive, and genuinely focused on making the process smooth and stress-free. Luciano took the time to answer all my questions, never rushed or pressured me, and made sure I was fully comfortable with every aspect of the deal. It’s rare to find someone in car sales who is this easy to deal with and clearly has the customer’s best interest at heart. If you’...
Tin was very communicative and handled everything well. However, the car died at a stop light on the way home. I immediately returned to the dealership and was told the issue (which had never happened before) was not related to the service just performed but they would fix the issue at no cost to me due to a service bulletin. While I appreciate the use of a loaner car, I have been without my car for over 10 days and I have made 3 trips to the dealership not including the one I will make to pick up my car. The original ...
So happy with service Tevin Smith 2as wonderful. So happy this young man was my service advisor.
If you’re in the market for a Honda, look no further than Rusty Wallis Honda! I can’t recommend this dealership enough, and my experience with Chin has been nothing short of amazing. Whether you’re looking for something on the lot or need a specific model, Chin will go the extra mile to find exactly what you want,even if it means special ordering it for you. Chin is my go-to every time! He makes the car, buying process smooth, stress free, and enjoyable. With just a quick text, he’s always ready to assist, ensuring I get ...
We had a good overall experience. Alliona Carroll, the manager set the tone and was extremely helpful. We also felt like the service team did a great job. Thanks again Alliona.
I waited 1 hour and 45 minutes for a basic oil change. I had an appointment and was 2nd in line at 6:45am in the morning. I was not happy!
Daniel was amazing to work with! He made the entire car-buying process easy and enjoyable. He listened to what I was looking for, answered all my questions, and never once made me feel pressured. I really appreciated his honesty and attention to detail. If you’re in the market for a car, I highly recommend reaching out to Daniel — he’s the best!
I had a fantastic experience working with Daniel while purchasing my new car. He was knowledgeable, patient, and genuinely focused on finding the best option for me. Daniel took the time to answer all my questions without any pressure, making the whole process smooth and stress-free. If you’re looking for someone who’s professional, honest, and easy to work with, I highly recommend asking for Daniel. He truly goes above and beyond!
Prompt service. The service person Explained to me the required service for the vehicle and the cost. Job was done in a reasonable time. Very professional those folks are at the dealership. Will return again.
They were helpful and friendly. They were knowledgeable about the car and didn’t mind answering my questions.
Car service was quick and easy. Comfortable waiting area. Nica e snack and drink bar while waiting. Thanks for the car wash after the exhaust check.
Daniel Cruz will take excellent care of you. It was a great experience.
Chinh Lee was amazing. Great service. Customer friendly.
I was happy with my first visit to Rusty Wallis Honda. I had a 7am service appointment, and Ron Stewart took care of me very well. He was professional, personable, and efficient, both at drop-off and at pick-up. He even took the time to show me how to interpret the maintenance messages on the dashboard. The service area was clean, inside and out, and the shuttle got me to work on time. Thank you Ron! I will be back.
They did a fast job on the recall and was supper friendly. Highly recommend this location.
They were very polite. They took care of the problem I was having while I waited.
I had an incredibly enjoyable and hassle-free experience purchasing my new vehicle. The salesperson provided excellent answers to all my questions and guided me through all the necessary steps to get approved.
Worked with James, servicer advisor. Great guy. Very professional. Standard oil change etc completed on time. All good.
I had one of the best experiences with having my vehicle serviced than I would have imagined.
I love the peace of mind I always have buying a car through Rusty Wallis on Shiloh Road, and then taking it to the needed Service areas throughout the years. I experienced this during 2012-2025 with a Honda Crosstour and now (3/2025) with a HondaTrue Certified Vehicle 2021 CR-V EX-L with only 22,000 miles. Stylish, clean and ready to go. Luciano, in Sales, and Edwin, in Finance, were great with me. They were able to quickly adapt to my wants and needs, and get me in a great car. I am very happy with the entire Rusty Wallis environment. Rusty Wallis also has ...
Would like to thank everyone that played a part in saleing me my car! I'm very appreciate it in love it, I would like to give a special shout out to my salesman Daniel and his partner I forgot his name but hopefully everyone know that I appreciate them! We experience here was easy and very fast approval I will recommend anyone to get a car from here again thank you all for the hospitality in the great customer service that you bring everyone was nice and very greeting at the door
The best dealership In town. ( HANDS DOWN ) I had an issue they fixed it went way above the call. All the way from the sells guy Jason to the general manager Mr ONDRE as well as the service guys and service manager. I would like to also thanks the Wallace family themselves. They have the best prices here best customer service here anything you need to take care of it. if you have another vehicle, still bring it here, they'll take care of it. I would like to give 10 Stars if possible. If you have a coupon from another ...
The best dealership In town. ( HANDS DOWN ) I had an issue they fixed it went way above the call. All the way from the sells guy Jason to the general manager Mr ONDRE as well as the service guys and service manager. I would like to also thanks the Wallace family themselves. They have the best prices here best customer service here anything you need to take care of it. if you have another vehicle, still bring it here, they'll take care of it. I would like to give 10 Stars if possible. If you have a coupon from another ...
Chinh Le provided energetic, knowledgeable and flexible service. 💪🏽
Chinh Le is a great sales consultant he helped me pick out a great vehicle. I appreciate his help.
Great service. Keep it up.
Tevin’s Smith & all the staff I met was super nice & helped me resolve this issues I was having with my car.
The guy helping was amazing help with my needs highly recommend for maint work. Great location to visit as well
great customer service!
They made it happen!!!
Very positive experience getting my car serviced. I even got a $200 discount. Highly recommend this service department.
(Translated by Google) I have always had and have very good experiences in all visits to Rusty Wallis. Whether in sales service, finance, quick service or repairs. I always receive good service, they are friendly, helpful and they tell me what my vehicle needs (I have 3 Honda vehicles, I often go for service with them) (Original) Siempre he tenido y tengo muy buenas experiencias en todas las visitas a Rusty Wallis. Tanto en servicio de ventas, como finanzas, servicio rapido o reparaciones. Siempre recibo buen servicio, son amables, serviciales y me informan lo que mi vehiculo necesita (tengo 3 vehiculos Honda, ...
I had very good buying experience in rusty Wallis honda. People are very helpful and talk very politely and generous. Especially Luciano is very helpful.
(Translated by Google) I bought parts, very good service, Oscar assisted me (Original) Compre partes muy buen servicio me atendió Oscar
Great, welcoming dealership. If you’re in need of wheels, Kevin is the man to see. He’s destined to get you in your new car. Shoutout to Kevin for being awesome and exuding the upmost joy.
Very sincere and friendly staff! My sales person was salesman was Dzan and he very helpful and patient and not a high pressure kind of guy. He worked really hard to work within my budget to get me a fair and reasonable deal. The finance manager Edwin was very knowledgeable and efficient in getting my loan processed in a timely manager. And lastly i wanted to thank Jeff Wallis for his help in expediting the process and caring about doing business with his East Dallas neighbors. Every team member was so helpful and knowledgeable. It was by far the absolute ...
Daniel was very helpful and friendly made my car buying experience very enjoyable
Good 👍
I love Honda Rusty Wallace they are always there for all my car needs, questions I have & most importantly they are top notch when it comes to customer service & going through the financial department. So easy & quick. Chin is my to go guy ALWAYS. He is the best at numbers & getting you into a car. He has helped many of my family members. 1000 stars to him
Service was finished in a timely manner and waiting area was clear and staff was friendly
Had a great experience at Rusty Wallis Honda! The staff was friendly, professional, and made the whole process smooth and hassle-free. They were knowledgeable and took the time to answer all my questions. Highly recommend for anyone looking for a reliable dealership!
Everyone was very nice and helpful. The waiting are was clean and comfortable. Service was great
Excellent customer service and they took care of all my car needs. They were fast and on time. Don’t forget to make your appointment.
Have been dealing with this dealership for many years now and the men and women that work there are always very nice and the service is always fast!
My service advisor was helpful & friendly. He told me it would take 2 1/2 hours to replace my fuel pump but I was back on the road in an hour & 1/2. Great experience.
i came in today wanting to just look at a car, but as soon as i test drove one i fell in love. Ale was my salesman and he helped so much! he was willing to help us to get a number everyone was happy with. thank you ale for helping me and my family get the car! and also a thank you to the financing team and the manager as well!
Had a little trouble at the beginning but Edwin worked his magic and was able to advise which vehicle was more fit and ofcourse the great customer service from him and his sales team Daniel and Rudy! Thanks so much guys!! I'll definitely be referring my friends and family to yall!!! 👍
For oil change charges are appx 170 dollars charges. Everyone I go to this dealer shop for service I end up paying min 400 dollars. Never going back there
Lovely attention to detail and reasonable wait times for service to be completed.
Esta vez pongo 4 estrellas. Porque tuve que ir 2 veces para que solucionaran el problema (2 recalls) Hice cita para la reparacion un sabado y no lo solucionaron a la primera, dijeron que necesitaban una parte, que debia volver el miercoles siguiente; llame el martes y dijeron que no tenian aun la parte, que pasarian unos dias mas; asi fue, despues de 10 dias lo solucionaron. La atencion de los empleados de servicio fue amable, cordial y tuvieron mucha paciencia en explicar lo que sucedia y responder mis preguntas en las 2 oportunidades. Aparte de este inconveniente, en general no tengo motivos para quejarme ...
Communication updates while waiting was a great touch
Ron and Tin and the mechanics diagnosed the noise and solved the problem. It's so nice to drive my 2019 HR-V now. It sounds like my car and it's wonderful. Thanks to the Service Team including Jason. Thank you Rusty Wallis Honda!
The service check-in guy was courteous, thorough, and patient. Servicing the car went as planned and was timely. 1
Tevin explained the process for a recall correction after the part was needed and provided my oil change. Thank you so much. He let me know when to bring it in and the staff there were very helpful and timly. Thanks for the great service.
I did the approval online, they called me and we worked number out and I got approved. Got my car within two hours. Thank you to Daniel!
Rusty Wallis service center is so professional and prompt. I appreciate all they do to make me feel comfortable and taken care of. I recommend this service center to anyone!!
I can’t begin to express how grateful I am for Mr. Eric and the entire team at this dealership. My family first met Mr. Eric back in 2019 when we were helping my brother find a car. After a terrible experience at another dealership, we walked in with low expectations, but Mr. Eric completely turned that around. He didn’t just meet our expectations-he exceeded them in every possible way, 1,000 times over. Since then, my brother has purchased three cars from him, and now it’s my turn to share my amazing car-buying experience with Mr. Eric. With Mr. Eric, ...
The folks in the Service Department/Customer Service are great to work with and very helpful. I especially appreciate that they will take the time to answer questions and ensure that you fully understand the answer before moving on. As always, the Service Technicians did a thorough job and I will continue to use them for all my regular service needs.
Came in for an oil change without an appointment. They honored the coupon they had sent me and completed their service in about an hour. The only negative was that no one came out to check me in when I pulled into their garage. I had to go inside to get waited on and that is unusual for them.
I took my car in for an oil change, tire pressure light, full car detail. I expressed no need to do the full detail the temperature outside was extremely freezing 🥶. I was able to get my oil change, 60k maintenance package and tire pressure light 💡 was fixed. I thank you for exceptional service and very clean waiting area.
This last recall while quick enough - I had several things adjusted that were unrelated to the service. Interior light turned off, heat adjusted, seating and mirrors adjusted. My keychain was broken although he did try to fix but had to be thrown away. Disappointing overall
Kevin Harper and Ondra Calvert were amazing. My son and I were there less than two hours and we both left with new cars. The process went so smooth. I will definitely be using them again.
I had a great experience with the staff. They made the entire process of getting a new car easy and comfortable for me.
Daniel Cruz and his manager went the extra mile to get the price I needed. They made the process easy and painless. Excited to join the EV Honda Family. Come see Daniel!
Fast and friendly oil change. They honored my coupon which made it worth bringing my vehicle in. Very grateful for the free quick car wash, God knows my car needed it.
their customer service in their finance department needs improvement. interactions with them feels very rushed.
I had a terrible experience speaking with Alliona Carroll. First, she gave me the impression that the prices listed at Rusty Wallis Honda online weren’t the actual prices to consider, as there are designed just to attract customers into the dealership, which I have never hard of such any were. She then tried to upsell me on a dealership package that wasn’t mentioned as mandatory anywhere in the online listing, which felt deceptive. To make matters worse, her attitude was full of pride, rudeness, and arrogance. She didn’t allow me to discuss the terms or make any ...
I had a great experience buying my car with Chinh Le! He was very patient but efficient and very friendly. I wasn’t expecting to buy anything the day I came in, but he was able to work with me on a deal that made sense for me and I left happy!
Eric and team worked with us to get the car we wanted and the price with our trade-in. Thank you for making it a good experience!
Great service by a good dealership. I'm always a happy customer in their service department.
They were nice enough to address a warranty item when my appointment was only for a recall.
I had to take my CRV in for a service recall - my service manager Corey was great, the waiting room was very comfortable, and it was an overall very good experience. They took good care of my car, and me as the client.
Excellent customer service from James. Stayed in constant communication with me about the status of my repair. I had to make an extra trip to the dealership for verification purposes, but the final wait was only about 15 minutes. Very pleasant experience.
The customer service here is outstanding. Every interaction was pleasant, and the staff truly cares about their customers.
Great service and good work. Good time as well.
Best customer service and great sales team, wish I would of gone here before
Friendly and informative